General conditions

1. Permission to use the website.

This website is available to users who visit it in order to consult tours and services offered in accordance with the details attached, that is, the date of the client's trip or the sale prices mentioned, and where appropriate, to purchase such tours or services, in accordance with the stipulated conditions.

The content, software, website design, as well as the logo and trademark of Enjoy Canary Tour and, are the property of David Mora Betancor and are protected by copyright. Any fraudulent or harmful use of the elements mentioned above, as well as those that appear on the web, whether for commercial or any other use, will be prosecuted and reported to the appropriate authorities, for violation of intellectual and industrial property regulations.


2. Contract Conditions.

2.1. The purpose of Enjoy Canary Tours is to offer its clients a range of tours and services on the islands of Gran Canaria, Tenerife, Fuerteventura, Lanzarote, La Gomera, La Palma, El Hierro and La Graciosa.

Prices for all tours are pre-determined and include all indirect taxes and management expenses. Apart from the tours, we also offer our clients ADDITIONAL SERVICES (celebrations, organisation of conferences, transfers, private plane rental, booking of artists, translation and interpretation, sales of discounted tickets, yacht services).

In the event that the client is interested in any of the services mentioned above (ADDITIONAL SERVICES), they must request a quote beforehand.

Should the client accept the quote, payment of the service must made by bank transfer to the current account number that will be provided, or online, through an specific link to the company.

Once payment has been made by bank transfer or online (link), under no circumstances will the customer be able to claim a refund for the amount of said transfer or online payment, except if that the service is not  carried out for reasons unrelated to the service provider, that is, for reasons of force majeure.

In this regard, we inform our clients that we have the appropriate compulsory Civil Liability Insurance required by existing regulations.

2.2. Enjoy Canary Tours reserves the right to alter, modify or cancel prices, schedules, duration of the tour, language of guide and program itineraries.

This being the case, customers will be informed of said changes of circumstance prior to provision of the service, and they may choose to accept said modifications or request a refund of the amount paid. Clients expressly waive any direct or indirect compensation that may relate to them as a consequence of said modifications.

2.3. In case of hiring a tour, and once it has started, users or clients must submit to the discipline and instructions of the guide. Abandonment or separation from the group during the excursion, for reasons not attributable to the organisation of the tour, supposes the loss of any right to total or partial claim for direct or indirect compensation.

2.4. In the case of the reservation or contracting of transport services, catering, guides, sale of tickets to theme parks or museums, sworn translations, booking of artists, etc., Enjoy Canary Tours states that it operates as an intermediary between client and transport company or any other provider of agreed services. Enjoy Canary Tours will not be responsible, in any case, for delays, losses, accidents, damages or other irregularities that may occur during the contracted service. In each case, these companies will be responsible for the fact that said circumstances may happen during or at the beginning of service, exonerating Enjoy Canary Tours from any responsibility, directly or indirectly.

2.5. Prices shown on our website are final prices and include both indirect taxes and management costs, with the exception of technical / typographical errors or administrative errors.

2.6. Cancellation policy:

  • A penalty of 100% of any payment made for the TOUR reservation: if the reservation is cancelled within 48 hours prior to commencement of the TOUR, this is, 48 hours before the agreed collection time of the User or Client.
  • Penalty of 100% of any payment made for the reservation of OTHER SERVICES, as per section 2.1.
  • In the event that the User or Client cancels any service within the OTHER SERVICES section once payment has been made, they will lose the entirety of the payment made with no right to any claim or compensation.
  • In the event that the Client or User does not appear at the agreed time and place for the tour or service, he or she will not be entitled to reimbursement of the amounts paid.


3. Regulations and Jurisdiction.

This website is controlled and run by Enjoy Canary Tours. Any conflict with it or its improper use, will be governed and judged in accordance with the Spanish Legislation.

3.1. Confidentiality and data protection.

Enjoy Canary Tours guarantees the security and confidentiality of the information and personal data provided by clients or users. The information provided will be incorporated into a file that will be used in order to allow the management of the orders of the user or client. Details of Spanish regulations on personal data protection are included in the Enjoy Canary Tours privacy policy statement.

3.2. When registering an email address, the user gives express consent to receive commercial communications from Enjoy Canary Tours and the products or services that we market or promote.

Likewise, at any time, users or clients, through the means of contact referred to in the preceding paragraph, may revoke their consent to receive commercial information.

3.3. Clients or users are informed that Enjoy Canary Tours has all the necessary permits to carry out the activities of Guided Excursions, as well as tourist intermediation in the Autonomous Community of the Canary Islands.

3.4. The user or client is responsible for providing their data correctly, especially the address, telephone number and email, and they are solely responsible if the company is not provided with accurate information. 

3.5. The Courts and Tribunals of Las Palmas de Gran Canaria shall have exclusive jurisdiction to settle any misinterpretation or discrepancy that may arise between both parties, and the parties expressly waive any objection on grounds of inconvenient forum.